Dealertrack Data Import

This DNAapp will update configurable DNA Account Level user fields with information from Dealertrack file delivered nightly to a configurable location.

0
In stock
SKU
SOFTAPP0372
Developed By: Civic Federal Credit Union
Version: 1.0.0.0 - Published August 2021

Member facing employees currently have to log onto a separate system (Dealertrack) to access title tracking information reducing efficiency during member service.  This DNAapp will update configurable DNA Account Level user fields with information from Dealertrack file delivered nightly to a configurable location.

When the institution receives the Dealertrack file with update containing updates to the title tracking process for our vehicle and titled loans the data will be loaded into account level user fields in DNA. The account level user fields are visible within DNA, helping contact center representatives and operations answer title tracking questions posed by a member more efficiently.

 

Benefits

 

  1. Improves customer/member service by the DNA user being able to answer customer/member titling status questions within DNA.

DNAapp Type: Data Import

Developed with DNAcreator™

DNAX File Name: DealerTrackLoader.dnax​ ​​

No additional requirements.

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