Fiserv has partnered with Micronotes.ai to offer Micronotes® Cross-Sell™ Enterprise, a cloud-based digital engagement solution for financial institutions that want to start conversations, develop relationships, and build trust with new and existing customers and members.
Micronotes Cross-Sell is pre-integrated to Retail Online™, Abiliti℠ and Mobiliti™ and can also leverage a pre-built extract out of Business Analytics from Fiserv. In select instances, Fiserv core clients can leverage Micronotes Cross-Sell through third-party digital solutions.
Machine learning pinpoints high-propensity buyers in the financial institution’s customer base for each product or service and continuously improves the accuracy of the targeting and engagement using customer interview response data to reduce targeting errors.
The workflow guides interactions through the following areas:
• Interviews are initiated at the account summary page for online and mobile banking, as well as the online logout landing page – times when customers are receptive to an intelligent, fast and rewarding interaction. Through intelligent questions customized to customer preferences, Micronotes Cross-Sell Enterprise discovers explicit customer needs and tailors an offer to meet those needs.
• Customers are presented with a brief 12-second interview that discovers product needs and automatically makes a response-derived offer.
• Micronotes Cross-Sell Enterprise can send requested information to customers in real-time via SMS or email as well as pass the customer directly to the product fulfillment resource (e.g., loan application) or allow the customer to request a phone call from a banker.
• Leads are automatically routed via secure email to the appropriate account or service representative, including all interview response details and customer contact information.