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LinkLive Digital Customer Service

With LinkLive

LinkLive Digital Customer Service empowers over 500 Fiserv clients to deliver the best customer outcomes through chat, secure mail, voice, video, and screen-share.

Meta information

Platform

Cleartouch Portico Precision Premier Signature

Requirements

Retail Online, Architect, Mobiliti, Business Online or Corillian For Portico, requirements include Corillian Online (ASP), Virtual Branch Next, or Mobiliti

Category

Customer Service

Tags

Customer Engagement

Highlights

  • Digital Customer Service

    LinkLive messaging services – including, chat, and secure mail – enhance contact center performance by enabling real-time or asynchronous communication, chat bots for automation, and trend analysis to provide optimal recommendations for successful resolution. With LinkLive, agents can move seamlessly to voice, video, or screen share to resolve customer problems quickly and improve the customer experience.

  • LinkLive Appointment Scheduling

    Designed for banks and credit unions, LinkLive Appointment Scheduling optimizes operational efficiency, enhances customer satisfaction, and allows personalized attention with dedicated time slots. Experience the convenience, efficiency, and exceptional service quality that LinkLive brings to the appointment scheduling process.

  • Multimedia Conferencing and eSign

    Leverage video conferencing and a full digital lobby to connect with your customers. Improve customer service by facilitating face-to-face interactions, personalized experiences, technical support, and a virtual workspace for collaboration and knowledge sharing among call center agents or licensed professionals. Close deals faster with document eSign tools.

  • LinkLive Core Services

    Situated at the intersection of AI , Voice, CRM, and Digital solutions, LinkLive allows your financial institution to add on features like voice, video and multimedia; with options for conversational AI and CRM integrations, to scale with the demands of your customers. Futureproof your digital-first customer engagement with the all-in-one LinkLive digital customer service solution, integrated directly with Fiserv digital platforms.

Overview

LinkLive delivers cloud-based, digital customer service features to create compelling experiences, optimize agent performance, and ensure compliant communications for all agents.

Thousands of call center agents and supervisors sign into LinkLive daily, for a full set of secure communication features that transform their conversations and allow them to engage with their customers from any device, whether in the office or working remotely. In addition, all LinkLive products are HI-TRUST r2 certified and compliant with GLBA, SEC, SOC2, and Sarbanes-Oxley requirements. LinkLive is proud to be the leading customer engagement platform provider for Fiserv, supporting over 500 Fiserv clients today as a result of a strong partnership over the past 15 years.

Visit https://info.linklive.ai/fiserv_preferred to learn more and schedule a demo.

 

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