LinkLive Cloud Contact Center
LinkLive Cloud Contact Center as a Service is the leading all-in-one, AI-enabled communications platform trusted by the world’s most highly secure organizations. LinkLive stands out with modern, native call center capabilities for financial institutions.
Highlights
-
Cloud-based Contact Center
Operate your banking contact center in a safe and compliant cloud environment, empowering agents and employees to quickly resolve accountholder inquiries from inbound voice, advanced queueing, IVR, and skills-based routing.
-
Agent Assist AI
Automate the routine, encourage best practices, and improve agent performance with conversation summary, guidance, and coaching features designed to benefit agents and accountholder.
-
Performance Dashboards
Empower agent success and supervisor oversight with a real-time view of standard performance metrics such as call volume, handle time, other queueing metrics, and best practice workforce engagement features. Get key insights and identify areas for improvement.
-
LinkLive Core Services
Situated at the intersection of AI, Voice, knowledge, and digital solutions, LinkLive positions your bank for all cloud-based infrastructure and channels required for secure communications utilizing SIP trunking, PSTN, and internet voice along with critical messaging services.
Overview
LinkLive delivers cloud-based CCaaS, and Enterprise Communications, empowering financial institutions to create compelling experiences, optimize agent performance, and deliver compliant communications for enterprise users. Unlike other solutions, LinkLive stands out with modern, native features that unlock optimal customer outcomes.
LinkLive is proud to be the customer engagement platform provider for over 500 Fiserv clients today, as a result of a strong partnership over the past 15 years. In addition, all LinkLive products are HI-TRUST r2 certified and compliant with GLBA, SEC, SOC2, and Sarbanes-Oxley requirements.
Thousands of call center agents, enterprise employees and licensed professionals sign into LinkLive daily for a full set of secure communication features that allow them to engage with their customers from any device, whether in the office or working remotely. With native features including advanced queue management, interactive voice response, skills-based routing, and sentiment analysis, analytics and workforce engagement — LinkLive is the complete contact center solution for financial institutions that want to deliver the best customer experience.
We’ve grouped LinkLive services into three packages to meet the diverse communication needs of modern financial institutions. These LinkLive packages are designed specifically for banks, credit unions and other businesses within the financial services industry. Contact Center and Unified Communications, including enterprise user features are available in the Premium+ package.
To learn more about the LinkLive packages and schedule a demo, please visit https://info.linklive.ai/fiserv_preferred
Related Apps
See More-
LinkLive Digital Customer Service empowers over 500 Fiserv clients to deliver the best customer outcomes through chat, secure mail, voice, video, and screen-share.