Overdraft Research Tool

This DNAapp is a great way to streamline your customer service and research processes that involve overdraft research.  By doing so you can provide better and faster customer service for your clients while lowering your overall cost to serve a client.

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SKU
RESOFTAPP0018
Developed By: Redstone Federal Credit Union
Version: 1.9.0.0 - Published March 2020

The goal of this DNAapp is to provide a snapshot of an account's standing and/or balance at the time of item presentment on a single screen.  Gathering this information in the current manner takes time to navigate multiple screens by capturing the information presented on each then arriving at a conclusion as to what transpired regarding payment of or the inability to pay an item.

 

Benefits

  • Combines multiple research screens
  • Allows for easy analysis of why a transaction over drafted
  • Cuts service time for call center and front end staff

DNAapp Type: Screen

Developed with DNAcreator™

DNAX File Name: OverdraftResearch.Menu.dnax 

  • Fiserv DNA® 4.2.2 or higher
  • .NET Framework 4.5.2

 

Note: Overdraft Research does not support Single Account OD (SAOD).

 

 

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