NovelVox Agent Accelerator & CCIP
NovelVox Agent Accelerator and CCIP together form the execution layer between your Fiserv core and every service channel — human agents, IVR, and AI. Agents execute regulated banking workflows across Fiserv, systems of records and any CCaaS of choice – Cisco, Nice, Genesys, Amazon Connect, Zoom, RingCentral, Dialpad, Five9, among others.
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Real-Time Fiserv Execution: Agent Accelerator and CCIP
Agent Accelerator lets agents retrieve balances, transactions, and account details from Fiserv in real time and execute payments, transfers, and updates that write back to the core. CCIP extends the same execution to AI and self-service.
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CCIP: REST API and MCP Server
CCIP's REST APIs deliver real-time, secure access to balances, transactions, and requests with minimal architecture changes. Its MCP server enables context-aware AI agents to act on Fiserv data securely across multi-step servicing journeys.
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Governed, Audited Execution
Every action executes in the right sequence with role-based permissions. Encrypted communication, controlled access, and audit logging configured to your requirements support PCI-DSS, GLBA, and regional banking mandates. Call recording pauses during payment capture.
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Agent Accelerator + CCIP: One Workspace, Every Channel
Agent Accelerator unites Fiserv data, CRM, payments, lending, and service systems in one workspace across ten CCaaS platforms. CCIP extends the same execution to IVR and chatbot self-service channels.
NovelVox Agent Accelerator and CCIP form the execution layer between your Fiserv core and every service channel your bank or credit union runs:human agents, IVR, chatbot, and AI.
Together, they unify Fiserv core banking data with CRM, payments, lending, and service systems. Every action executes in the right sequence, with the right permissions, and with audit traceability configured to your requirements, whether Agent Accelerator powers a live agent's workflow or CCIP powers self-service and AI resolution.
When channels operate against disconnected systems, every interaction introduces operational and compliance risk, and AI deployments stall for a different reason: bots answer, they don't act.
Agent Accelerator and CCIP govern how actions execute across systems, workflows, and approval boundaries in real time – updating the system of record automatically instead of just displaying it. Connectivity moves data. NovelVox controls execution.
Together, Agent Accelerator and CCIP let your agents and AI:
- Verify identity through structured KYC (agent-assisted) or multi-factor authentication (IVR, chatbot, digital), aligned with banking compliance
- Retrieve balances, transaction history, and account details from Fiserv in real time, across desktop, IVR, and digital channels
- Process payments, transfers, and payment arrangements with secure authentication, every action logged for review
- Block lost or stolen cards — by agent action or self-service — with instant synchronization to card management systems
- Log disputes and flag suspicious or fraudulent transactions, triggering backend workflows and updating case systems automatically
- Service loans — payment schedules, delinquency management, assistance programs, and automated payment reminders — through governed workflows that enforce policy rules and approval requirements
CCIP puts two integration models to work: REST APIs deliver standardized, real-time access to balances, transactions, and requests with minimal changes to existing architecture. The MCP server enables context-aware AI agents to securely access and act on Fiserv data in real time, supporting multi-step workflow automation and complex servicing journeys.
Compliance controls are configured to each institution's requirements across both products: role-based data visibility, controlled transaction triggers, encrypted communication, and audit logging can all be built into every workflow.
Prebuilt connectors and reusable integration logic launch new experiences in weeks, not months. Agent Accelerator and CCIP are proven across 1,000+ Installations.
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- 2026.3
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