ELMO - Electronic Lobby Manager

ELMO is a multi-screen DNAapp that helps financial institutions streamline member/customer branch visits. Users can create visits, monitor visits, view lobby snapshots, and generate valuable data-rich reports for more informed staffing and branch decision making. Its admin tool lets users configure the app for their unique needs and manage it during operation.
In stock
SKU
RESOFTAPP0113
Developed By: Redstone Federal Credit Union
Version: 2.9.0.0 - Published March 2018

ELMO (Electronic Lobby Manager Operations) DNAapp is a multiple screen application that allows a financial institution to streamline members/customers visits to branches. It provides the capabilities to create visits, monitor visits, view lobby snapshots, and generate reports. It also provides an administrative tool for a user to setup the application and manage the application during operations.

Here is a list of functionalities implemented in the application through different screens:

  • Create Visit - This screen allows an authorized user to create a visit for a member/customer. It records the visitor personal information and the reasons of the visit.
  • Monitor Visit - This screen provides the capability for a visit processor to acknowledge a visit and move the visits from station to station using available commands.
  • Lobby Snapshot - This screen provides a quick overview of activities in all branches of a financial institution in terms of visit reasons and visit processing status.
  • Report - This screen allows a user review visit history for a specific time frame and specific branch.
  • Admin - This screen allows a user to setup the application after installation and manage the application while operating.

 

Benefits

  • ELMO application
    • Provides a single centralized location for a financial institution to streamline the member/customer visits
    • Allows recording and tracking the reasons of visits and processing times of different types of visits
  • ELMO Visit by Branch
    • Easy to read overview of all visits from every branch location
    • Includes average, longest and shortest wait times
    • Lists total visits and breakdowns by self-service, front desk and mobile device check-in
  • ELMO Visit by Reason
    • Easy to read overview of all visits from every branch location with reason codes
    • Includes average, longest and shortest wait times
    • Lists total visits and breakdowns by self-service, front desk and mobile device check-in

DNAapp Type: Application/Screens 

Developed with DNAcreator™

DNAX File Name: ElmoServicePackage.dnax 

 

  • Fiserv DNA® 4.2.2 or higher
  • .NET Framework 4.5.2 or higher
  • WPFToolkit 4.0 or higher (http://dlaa.me/blog/tag/wpftoolkit) This toolkit (System.Windows.Controls.DataVisualization.Toolkit.dll) needs to be saved in the CoreDNAappBin folder, where the client application is located

 

© 2020 Fiserv. All Rights Reserved.