This DNAapp is a simple slide out screen which allows users to view, create, and inactivate notes pertaining to Call Center activity. The sub classes of Call Center notes may be customized to fit any hierarchy or criteria, and allow the user to easily record the purpose of a call in real-time. The Note class and subclasses are maintained through the existing Core DNA® screens.
Allows users to find and attach Call Center specific notes to persons and organizations
Consolidates all notes for the entity which are created using the call center note type for easy reference and management
Provides a single panel that slides out to allow the user to create notes without obstructing important account or member information on the screen
Offers a convenient history of previous call center contact which allows longstanding or persisting issues to be addressed