Call Center Panel

A simple slide out screen which allows users to view, create, and inactivate notes pertaining to Call Center activity.
0
In stock
SKU
RESOFTAPP0211
Developed By: Greylock Technology Group
Version: 1.0.0.0 - Published April 2019

This DNAapp is a simple slide out screen which allows users to view, create, and inactivate notes pertaining to Call Center activity. The sub classes of Call Center notes may be customized to fit any hierarchy or criteria, and allow the user to easily record the purpose of a call in real-time. The Note class and subclasses are maintained through the existing Core DNA® screens.

 

Benefits

  • Allows users to find and attach Call Center specific notes to persons and organizations
  • Consolidates all notes for the entity which are created using the call center note type for easy reference and management
  • Provides a single panel that slides out to allow the user to create notes without obstructing important account or member information on the screen
  • Offers a convenient history of previous call center contact which allows longstanding or persisting issues to be addressed 

DNAapp Type: Slideout Screen

Developed with DNAcreator™

DNAX File Name: CallCenterXpnl.dnax 

  • DNA® 4.2.1 or above
  • .NET Framework 4.5.2 (minimum)
  • CoreAPI 2.1.0.5

 

Reviews

Write Your Own Review
Only registered users can write reviews. Please Sign in or create an account
© 2020 Fiserv. All Rights Reserved.