Marketing & Customer Engagement
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A powerful, cloud-based digital engagement tool that engages users with personalized, action-oriented messaging at their moments of highest intent. This helps financial institutions spark meaningful conversations, strengthen relationships, and build enduring trust with customers and members. Enhance engagement, drive growth, and maximize value across all accountholder touchpoints.
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BankAssist
Implementation timeline is 30 calendar days. No Fiserv implementation fee with Communicator Open. PremiumBankAssist - The pre-built virtual assistant that leverages large language models to enable conversational banking. One instance of BankAssist integrates with voice and a variety of digital channels including web, SMS and social media.
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Beavercreek Marketing offers a suite of branded video tutorials and promos available for retail and cash management banking products.
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LinkLive Digital Customer Service is fully embedded in Fiserv digital banking solutions, including Fiserv Experience Digital (XD), as the preferred platform for chat, chatbot IVA, and desktop sharing – with ongoing integration maintenance handled for you.
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NovelVox Agent Accelerator & CCIP
Implementation timeline is 5-6 months and implementation fee is $60k. PlusNovelVox Agent Accelerator and CCIP together form the execution layer between your Fiserv core and every service channel — human agents, IVR, and AI. Agents execute regulated banking workflows across Fiserv, systems of records and any CCaaS of choice – Cisco, Nice, Genesys, Amazon Connect, Zoom, RingCentral, Dialpad, Five9, among others.
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LinkLive Voice, Modern Inbound Voice for Your Service Team Members When customers call your institution, agents, service teams, and front-line employees can answer every call directly in LinkLive, with conversations and context connected to your Fiserv digital banking experience for a unified customer journey that legacy voice solutions cannot match.