Array Chat Cross-Sell™
A powerful, cloud-based digital engagement tool that engages users with personalized, action-oriented messaging at their moments of highest intent. This helps financial institutions spark meaningful conversations, strengthen relationships, and build enduring trust with customers and members. Enhance engagement, drive growth, and maximize value across all accountholder touchpoints.
-
Engage Customers and Prospects
Initiate meaningful and timely conversations, nurture strong relationships, and foster trust seamlessly across every channel.
-
Predict and Prevent Accountholder Attrition
Leverage predictive insights to identify at-risk customers and take action to strengthen retention and loyalty.
-
Drive Adoption and Usage 24/7/365
Empower customers to maximize the value of their banking relationship by engaging with your e-services anytime, anywhere.
-
Launch in weeks
Deploy Array Chat Cross-Sell and seamlessly integrate into your web and mobile app environment.
Array Chat Cross-Sell™ is a cutting-edge, cloud-based, digital engagement platform designed to help financial institutions build trust, deepen relationships, and spark meaningful conversations with both new and existing customers.
Array Chat Cross-Sell is pre-integrated to XD Create Digital, XD Configure Digital, Retail Online™, Mobiliti™ and can also leverage a pre-built extract out of Business Analytics from Fiserv. In select instances, Fiserv core clients can leverage Array Chat Cross-Sell through third-party digital solutions.
Array Chat Cross-Sell identifies high-potential customers for your financial products and services. It continuously fine-tunes targeting and engagement strategies by learning from customer interactions, reducing errors, and improving campaign effectiveness.
How It Works
- Timely Engagement: Trigger brief, personalized interactions at optimal moments, such as on the account summary page or online logout page, when customers are most open to a quick, rewarding experience.
- Customer Insights in Seconds: A short, dynamic interview uncovers customer needs and immediately generates tailored product or service offers.
- Seamless Fulfillment: Deliver real-time responses via SMS or email, guide customers to online applications, or let them request a call from a banker—ensuring a smooth path to action.
- Effortless Follow-Up: Securely route leads, along with interview responses and contact details, to the appropriate representative for timely follow-up and support.
By combining intelligent timing, personalization, and automation, Array Chat Cross-Sell transforms customer engagement into a frictionless, high-impact experience—driving growth and customer satisfaction effortlessly.
Related Apps
See more-
LinkLive Digital Customer Service is fully embedded in Fiserv digital banking solutions, including Fiserv Experience Digital (XD), as the preferred platform for chat, chatbot IVA, and desktop sharing – with ongoing integration maintenance handled for you.
-
Beavercreek Marketing offers a suite of branded video tutorials and promos available for retail and cash management banking products.
-
NovelVox Agent Accelerator and CCIP together form the execution layer between your Fiserv core and every service channel — human agents, IVR, and AI. Agents execute regulated banking workflows across Fiserv, systems of records and any CCaaS of choice – Cisco, Nice, Genesys, Amazon Connect, Zoom, RingCentral, Dialpad, Five9, among others.
-
LinkLive Voice, Modern Inbound Voice for Your Service Team Members When customers call your institution, agents, service teams, and front-line employees can answer every call directly in LinkLive, with conversations and context connected to your Fiserv digital banking experience for a unified customer journey that legacy voice solutions cannot match.